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LOS (Level of Service) Measurement Training Pack

LOS Training

Level of Service Training Materials – Trainer’s Pack

1 Day Course Exploring the man principles and considerations for evaluating and managing LOS (Level of Service) Measurement Training.

Training includes the following:

  • Course outline
  • Trainer Notes
  • Course Objectives
  • Trainer check-lists
  • Handouts
  • 75 pages PowerPoint presentation
  • Exercises
  • Ice-breakers
  • Suggested reading list
  • Printable certificates
  • All forms needed (including feedback forms)


Learning will include

  • Understanding How to measure ROI
  • What is ROI (Return on investment)
  • Difficulties in measuring it Airports example
  • How to gather semi-qualitative data
  • How to ask open-ended questions
  • Researcher techniques
  • Data collection strategy
  • Measurements and regular collection
  • Managing the data