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Helping Special Assistance Passengers in Gatwick Airport

Helping Special Assistance Passengers in Gatwick Airport

It is great to see many of the UK airports taking a lead in efforts to meet the needs of those with ‘Special Assistance’ needs and on a recent trip to Gatwick Airport, London, it was great to see the efforts and attention the airport are putting into...
Commercial Opportunities in Airports Using Wayfinding

Commercial Opportunities in Airports Using Wayfinding

Welcome back to the wayfinding channel. I’m Paul Symonds and I am the wayfinding expert. This time I will explain some of the ways in which you can create commercial opportunities in airports, using wayfinding design. These techniques though can also be applied to...
Indoor Positioning and GPS. Gatwick Airport Example

Indoor Positioning and GPS. Gatwick Airport Example

The move towards creating a system for indoor positioning that works, in locations such as airports, shopping malls and other large indoor spaces, is edging closer! Gatwick Airport recently announced the implementation of a new indoor wayfinding system, which uses...
Creating a Heritage Narrative for Airport Users UX User Experience

Creating a Heritage Narrative for Airport Users UX User Experience

Wayfinding is much more than just guiding people! How? As a manager in a location, you have the ability to use routes to improve the UX use experience. And through doing so, such as through developing a heritage narrative along the route, you improve opportunities to...
Providing a Great Airport User Experience (UX) at Gatwick Airport

Providing a Great Airport User Experience (UX) at Gatwick Airport

The effectiveness and efficiency with which you guide passengers around an airport has important repercussions. A great airport user experience means two things! A much greater opportunity to: get passengers to return again to the airport in the future. develop extra...
Cell Phone Lot Waiting Area in Airports

Cell Phone Lot Waiting Area in Airports

Cell phone lots are a unique solution to solving the issue of short-term parking at airports and below I explain more about what these ltos are and how they work! Helps to reduce and ease traffic and congestion in airports at the arrivals area More relaxing experience...
Bristol Airport Wayfinding – Case Study

Bristol Airport Wayfinding – Case Study

In the latest of our case studies, we look at Bristol Airport wayfinding. Bristol Airport, in England, has recently undergone a big transformation with the re-development of its main departures terminal, with a £8 million plus (roughly US$12 million) renovation, which...
Airport Wayfinding Planning and Navigation

Airport Wayfinding Planning and Navigation

In this post, let us take a look at airport wayfinding planning and techniques for creating an effective way to guide passengers, employees and visitors to airports. Studies on wayfinding often use airports as a focus of their research and it is easy to see why, when...
Temporary Signage and Cancelled Flights in Gatwick Airport

Temporary Signage and Cancelled Flights in Gatwick Airport

In this post, a look at temporary signage and what happens when digital signage fails. 2016 –> Gatwick taking a lead in provision for special assistance passengers. 2016 –> Building great customer service under the guidance of Tom Harris When we...